Terms and Conditions
By placing an order on our website you agree to all the below:
- Every item is final and sold AS IS. No returns for ON SALE items.
- Orders can be cancelled only within 2 days before we shipped out. Since each product has its service life, when you start squishing your squishies, as time goes on, it may become defective and have some cracks, holes, rips or etc. Thus, if any problems with you order, it must be reported within 2 days as the package is delivered.
- You must be 18 years or older to place an order on this website.
- Individuals under the age of 18 are considered minors here. All minors, must follow these policies on the website: Minors may not make purchases unless they're under the direct supervision of the parent or legal guardian who manages their account. All financial information on the account, such as a debit/credit card or PayPal account, must be that of a parent or guardian.
- All customers must agree that the debit/credit card or Paypal account is yours or authorized by you, and that we will post their address publicly if they do not comply. We also report all addresses that commit charge-backs to legal authorities.
- Item Color: Please bear in mind that photo may very slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
- Item Size: We’ll indicate the size of all products in their item description.
- Item Quality: All of our items are high quality products. Because squishies are made of special materials and made to be textured, it’s natural that they will have air bubbles, little dirt, lines, small scratches, inconsistent paint or what look like small rips. These are not defects but part of the product. And these don’t affect the whole look and function. Also these do NOT qualify the item for return. Please keep in mind sprinkles are glued onto the squishies and they are not always permanent. Sprinkles may fall off as time goes on.
We will accept returns if notified within 2 days of receiving your purchase. We do NOT offer return label, so the cost of your return shipping is non-refundable.
If any problems with you ordered products, it must be reported within 2 days as the package is delivered. Since each product has its service life, when you start squishing your squishies, as time goes on, it may become defective and have some cracks, holes, rips or etc. We apologize for the short time period for defective item report, but this can help to reduce fraudulent claims. Because squishies are made of special materials and made to be textured, it’s natural that they will have air bubbles, little dirt, lines, small scratches, inconsistent paint or what look like rips. These are not defects but part of the products. And they don’t affect the whole look and function. Also these do NOT qualify the item for return. We do not accept return or exchange for any "grab bags".
The buyer is fully responsible to enter an accurate and complete shipping address. If the package is returned to us for incorrect address that customers provide, we will refund the price of the items minus a 20% restocking fee.
Refund will be issued once we received the returned package. Please note the delivery time of returned packages is doubled.
We are not responsible for lost, damaged or delayed packages caused by USPS. If USPS delays a package for their own reasons, we are not responsible and not be able to refund shipping charges, because we pay full shipping charges to USPS regardless of whether the package is delayed.
International orders may be subject to duties or taxes upon arrival in your country. The buyer is fully responsible for these fees and taxes charged by your country. We are not responsible for these charges. If the order is not picked up due to unpaid duties, the purchase price minus 20% restocking fee will be refunded, but the shipping fee will not be refunded.
We do accept order cancellations within 2 days before we shipped out the items.
No return for ON SALE items.