Frequently Asked Questions
1. How much is shipping cost?
United State $4.00 no matter how many item you purchase.
Canada/ Mexico $15.00
All Other International $20.00
Please note: For all international if the shipping cost is a lot higher than $20.00 we might ask you to help pay extra. The order recipient is responsible for all additional charges associated with shipping international including custom fees, brokerage fees and any fees not mentioned here.
2. How long is delivery?
Orders will be process within 1-3 days.
*After Package dispatched: United State between 1-3 days
*After package dispatched: International might takes between 2-6 weeks depending how fast your custom can process the package. Average shipping time is approximately 2 weeks.
3. What if I get defected products? All squishies sold same way as we received from our suppliers. It is common that squishes comes with minor manufacturing flaws such air bubbles, minor marks, and tiny paint chipping that maybe expected. Not all squishies are perfectly produced. We inspected all products before we pack and ship. Squishies do get rips, tears, discoloring when you squeeze it or play with it. Kawaii4girls is not responsible damaged cause by customers. Squishies are collectible items.
Note: Item that comes in its original package sealed we don’t open the product to inspect. We inspected from the outside the package as most packages are clear and see through. We don’t squeeze or pull on the product. If the defects is so obvious we will note on the item description.
4. What type of payment do you accept?
We accept Paypal or you may use any credit card through Paypal service. YOU DON’T NEED TO HAVE A PAYPAL ACCOUNT IN ORDER TO USE THIS SERVICE.
5. What if I want to return? All sales are final.
Note: If the package arrive at your door and you didn’t want it and return it back to us. We will charge you for the shipping fee and also charge 20% for restocking fee.
If the package arrives at your door and you didn't want it, please don't accept it from the delivery service. That way it will be automatically shipped back to us. No charges or fees will be applied. Let us know through email that you refused delivery and when we get it back we will refund.
6. What if I want to cancel my order? We process the orders quickly. Once order place it cannot be cancel.
7. What if the package is returned to kawaii4girls?
Please be absolutely sure that the address is correct. If the package unable to delivered due to insufficient address and return back to us. We will contact you and ask you to send another shipping fee to ship out the package again. We cannot afford to pay for customer mistake.
8. What if I want the package to go to a different address?
Due to PayPal seller protection we only ship the package that show on PayPal as delivery address. If you would like the package to go to someone else please make sure you change a delivery address during check out.
9. What information is given to Kawaii4girls when I pay through PayPal?
Kawaii4girls is only given the following customer information: Address for delivery, name of customer, email address, and phone number of customer. We do not have any customer credit card numbers or PayPal information.
10. What is Pre-order?
Pre-Order Definition: Order the product before it becomes available in Kawaii4girls. Pre-Orders do not ship until Kawaii4girls receives them from the distributor. We give status updates below.
All pre-orders placed will ship with your full order. If you want your other products faster, we advise you to place two separate orders.
We update the status of the pre-order under the item description.
11. Is your website safe?
Yes, our website is safe. Our website is secured by GeoTrust and has a QuickSSL certificate.
12. What is the best way to contact kawaii4girls.com? Please do not call.
Send us an email: email@example.com